01About Menace

Menace Casino has operated since 2025 under the management of UNOCOMPAÑIA S.R.L., a company registered in Costa Rica under number 3-102-927059. The platform is licensed by the Autonomous Island of Anjouan, Union of the Comoros, under Licence No. ALSI-202506021-FI1 — a framework that guarantees regulated, transparent operations in line with international standards.

Our brand mission is straightforward: deliver a premium crypto gambling experience that combines a vast casino, a fully integrated sportsbook, and the transparency of Provably Fair gaming. We launched in 2025, so our track record is genuinely short — and we say so openly. We believe honesty about our age builds more trust than hiding it.

02Our Mission and Values

Our main objective is to offer an entertaining, secure and fair gaming experience. The platform carries 6,000–7,000 games from more than 50 certified providers — including Pragmatic Play, Evolution Gaming, NetEnt, NoLimit City, Big Time Gaming, PG Soft, Platipus, Red Tiger, BetSoft, Swintt, Peter & Sons, and the exclusive Ebaka Games.

Every title undergoes independent RNG audits, with an average RTP of around 95%, in line with industry norms. For crash games, our Provably Fair system using SHA-256 verification adds a layer of transparency that RNG-only casinos cannot match. We also believe bonuses should be honest — our wagering-free lossback structure is deliberately designed to be clearer than the inflated, high-wagering offers common across the industry.

Commitment to Responsible Gaming

Gambling must remain entertainment — never a source of stress. Menace provides deposit limits, loss limits and self-exclusion, and our support team is trained to recognise the signs of problem gambling. Our approach is aligned with the PAGCOR Responsible Gaming Code for our Filipino players. Full detail is on our responsible gaming page.

03Infrastructure and Technology

The Menace platform runs on a modern architecture that works on desktop and mobile with no download required, using a Progressive Web App (PWA) approach. Around 99% of the catalogue is mobile-optimised, and the responsive interface adjusts automatically to any screen.

Transactions and personal data are protected by 256-bit SSL certified through Google Trust Services, with two-factor authentication available via TOTP or SMS. Payment processing is PCI-compliant, and servers are hosted in certified data centres with geographic redundancy.

04Our Partners and Game Providers

Menace works with more than 50 certified game studios to build its catalogue:

• Pragmatic Play — top hits including Big Bass Bonanza, Gates of Olympus, Sweet Bonanza and Sugar Rush 1000, spanning classic slots, Megaways, cluster pays and hold & spin.
• Evolution Gaming — the live casino leader: Crazy Time, Lightning Roulette, Mega Ball, Casino Hold'em, Monopoly and more.
• NetEnt, NoLimit City, Big Time Gaming, PG Soft — slot innovators known for distinctive mechanics.
• Platipus, Red Tiger, BetSoft — a wide range of slot styles and themes.
• Swintt, Peter & Sons — newer studios bringing fresh titles.
• Ebaka Games — an exclusive partnership: Ebaka Games titles are currently available only at Menace Casino.

Selection and Game Quality

Each new game undergoes internal testing before it goes live — RTP verification, multi-device compatibility checks and performance benchmarks. Titles that underperform on quality or stability are removed from the catalogue.

05Customer Support Team

Support is available 24/7 through live chat, combining bots for instant answers with real agents for complex issues. We also operate several dedicated email addresses — [email protected], [email protected], [email protected] and [email protected] — so enquiries reach the right team. Email responses typically take 2–4 hours during business hours; live chat is instant via bots and 1–3 minutes for a human handoff.

VIP players at the upper tiers receive a dedicated account manager. To be transparent: Menace does not offer phone support — this is standard for crypto-first offshore casinos. An official Telegram channel is also used for exclusive offers and announcements.

06License and Regulation

Menace Casino is licensed by the Autonomous Island of Anjouan, Union of the Comoros — Licence No. ALSI-202506021-FI1. The Anjouan Gaming Authority imposes a set of strict obligations on the operator:

• Regular financial audits.
• Separation of player funds from operational funds.
• Rigorous KYC procedures.
• Anti-money-laundering mechanisms aligned with AMLC requirements.
• Protection of minors (18+ for Anjouan; 21+ for PAGCOR-domestic Philippine casinos).

Menace maintains compliance through quarterly audits performed by external firms, and the RNGs of all games are tested monthly. Audit reports are kept on file and can be consulted on request.

07Funds Security and Payments

Player funds are held in bank accounts kept segregated from the operational accounts of UNOCOMPAÑIA S.R.L. Even in the unlikely event of company financial difficulty, player money remains protected and available for withdrawal.

• 15+ cryptocurrencies — BTC, ETH, USDT (TRC20/ERC20), USDC, LTC, DOGE, SOL, ADA, XRP, BNB, TRON and BCH.
• UPI/IMPS for players in India.
• No PHP fiat support — Philippine players use crypto purchased via Binance.ph or Coins.ph, since GCash removed casino games in 2024.
• Minimum deposit $20, minimum withdrawal $10, with no maximum withdrawal.
• A 1× wagering requirement applies to deposits before payout, as an AML measure.
• Crypto withdrawals are processed within 0–24 hours.

08Provably Fair Technology — Our USP

Provably Fair is the technology that best defines Menace. It allows players to mathematically verify the outcome of each round using SHA-256 hashing: a client seed and a server seed are combined into a hash, producing a verifiable, tamper-proof outcome.

It applies to Mines, Dice, Plinko, Aviator, Crash and Limbo; slots remain standard RNG titles, as is industry practice. Provably Fair is especially valued by crypto-native players who want certainty that goes beyond traditional RNG certification — proof, not just assurance, that a result was fixed before the bet and never altered.

09Sportsbook Component

Menace is a two-in-one platform: a casino and a sportsbook under a single account. The sportsbook covers 20+ sports and niche categories — football, basketball, tennis, cricket, boxing, MMA, baseball, hockey, golf, rugby and table tennis — plus esports including CS2, Dota 2, League of Legends, Valorant and Overwatch, which are particularly popular with younger Filipino players. Virtual sports are offered as a separate product. Because the casino and sportsbook share one account, VIP points accumulate across both (1 point per €1 of casino spins, 3 points per €1 of sports bets).

10Evolution and Future Perspectives

Menace continues to expand its catalogue, with new titles added weekly. A short-term goal is to reach 10,000+ games by the end of 2026, alongside more exclusive provider partnerships in the spirit of the Ebaka Games deal. We are also growing the sportsbook with more leagues and esports tournaments, and improving the PWA with iOS 16.4+ push notifications and biometric login. A native iOS and Android app is under consideration for 2026, though App Store and Play Store constraints on real-money gambling mean the PWA remains our primary path for now.

11Contact Information

• General support — [email protected] (response in 2–4 hours).
• KYC / verification — [email protected]
• Complaints — [email protected]
• Data protection — [email protected]
• 24/7 live chat — available on every page of the Menace site.
• Operator — UNOCOMPAÑIA S.R.L., Costa Rica registration No. 3-102-927059.
• Licence — ALSI-202506021-FI1, Autonomous Island of Anjouan, Union of the Comoros.

For all support channels and the contact form, visit our contact page.